Mosaiq Analytics Privacy Policy

Last Updated: 20/10/2024

Welcome to Mosaiq Analytics (the “Site”). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us when you visit and use our Site.
By using the Site, you agree to the terms of this Privacy Policy. Please read this document carefully. If you do not agree with the practices described herein, please do not use the Site.

1. Information We Collect
We collect the following types of information from users of the Site:

1.1 Personal Information
Personal information is any information that relates to an identified or identifiable individual. This includes but is not limited to:

• Your name
• Email address
• Phone number
• Mailing address
• Payment information (if applicable)
• IP address and other device identifiers

1.2 Special Category Data
We do not intentionally collect any special category data (e.g., data related to health, religion, or racial/ethnic origin). If such data is provided inadvertently, it will be treated in accordance with applicable laws.

1.3 Non-Personal Information
Non-personal information is data that cannot directly identify you. This includes:
• Browser type and version
• Operating system
• Referring website
• Pages viewed on our Site
• Time spent on the Site
• IP address (in anonymised form)

2. How We Use Your Information
We use the information collected in the following ways:

2.1 Personal Information
We may use your personal information to:
• Provide, operate, and maintain our Site and services
• Process your transactions or inquiries
• Communicate with you regarding updates, promotions, or relevant information
• Comply with our legal obligations
• Respond to your questions or requests
• Improve our offerings and develop new features

2.2 Non-Personal Information
We use non-personal information to:
• Understand how our users interact with the Site
• Enhance the user experience
• Monitor and analyse trends, usage, and activities
• Improve our Site’s performance and content

3. Legal Basis for Processing Personal Information
Under UK GDPR, we rely on the following legal bases for processing your personal data:
• Consent: When you have given your explicit consent for us to process your information for a specific purpose (e.g., receiving marketing emails).
• Contractual necessity: When processing is necessary to perform a contract you are party to, or to take steps at your request before entering into such a contract.
• Legal obligation: When we need to process your data to comply with legal obligations.
• Legitimate interests: When processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that such interests are not overridden by your fundamental rights and freedoms.

4. Cookies and Tracking Technologies
Our Site may use cookies, web beacons, and other tracking technologies to collect information about your activity on the Site. Cookies are small files placed on your device that help us improve your browsing experience. You can control cookie preferences in your browser settings, but disabling cookies may affect the functionality of the Site.
For more detailed information about how we use cookies and how you can manage your preferences, please see our Cookie Policy.

5. Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except under the following circumstances:

• To trusted third parties who assist us in operating our Site and conducting our business, so long as those parties agree to keep the information confidential and comply with applicable data protection laws.
• When required by law, to comply with legal processes, or to protect our rights or others’ rights, property, or safety.
• In connection with a merger, acquisition, or sale of our assets, where your information may be part of the transferred assets.

6. International Data Transfers
Where we transfer your personal data outside the UK, we ensure it is protected by appropriate safeguards, such as:

• Ensuring the recipient is in a country that has been deemed to provide an adequate level of protection by the UK government.
• Implementing standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

7. Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights Under UK GDPR
Under the UK GDPR, you have the following rights regarding your personal information:
• Access: You may request a copy of the information we hold about you.
• Rectification: You may request corrections to your personal information if it is inaccurate or incomplete.
• Erasure: You may request the deletion of your personal information, also known as the “right to be forgotten.”
• Restriction: You may request limitations on how we use your personal data.
• Objection: You may object to the processing of your personal information, including for direct marketing purposes.
• Data Portability: You may request that your data be transferred to another service provider in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at [Insert Contact Information]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not complied with data protection laws.

9. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any updates on this page and update the “Last Updated” date above. We encourage you to review this policy periodically.

12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: sales@mosaiq.uk